TERMS AND CONDITIONS

SPA WELLNESS CIRCUIT

* It’s mandatory to enter the spa barefoot through the desinfectant puddle and automatic shower. (Latex socks available at the reception).

* Is mandatory to wear the hair up or wear a swim cap.

* You can bring your own towel or rent it at the spa for 5€ each.

* The lockers work with 5€, that will be returned upon leaving the spa.

* You need to book the time you want to enjoy the spa. Calling to the tel.: 965 85 56 55 or send us a WhatsApp to 689 30 30 40.

* Children under 15 years old are not allowed to access the facilities. Children must present an official document proving their age.

SPA BONUSES

* The bonuses are personal and non-transferable.

* It is essential to physically present the bonus along with identification to be able to use the sessions.

* Each spa session lasts 2 hours.

* The duo voucher allows entry to its holder and a maximum of one companion.

* Benicaldea is not responsible for the loss of the bonus.

* Bonuses are valid for one year from the date of purchase.

* It is not valid for use on weekends and bank holidays.

* Prior reservation is required to use the sessions.

* Towel Service it is not included with the bonus. You can bring your own towel or rent it at the spa for 5€ each.

MASSAGES & TREATMENTS

* The selected time is the start time of the massage. You can enjoy the spa 2 hours in advance.

* We request to arrive at the spa with 5 minutes in advance, to make sure we start the treatment at the specified time.

* In case of late arrival, the requested treatment time will be cut to be able to respect the time of subsequent reservations.

* Any doubt with your appointment please contact us by calling (+34) 96 585 56 55 or whatsapp to (+34) 689 30 30 40.

VOUCHERS & GIFT CARDS

* Gift vouchers are personal and non-transferable.

* Is it essential to present the voucher physically at the reception. Benicaldea is not responsible for the loss of a voucher.

* The amount of the Gift Vouchers is not refundable and in any case can it be exchanged for cash.

* Gift Vouchers & gift Cards expire 1 year after the date of purchase.

* To book an appointment, please contact us by calling (+34) 96 585 56 55 or whatsapp to (+34) 689 30 30 40.

CANCELLATION POLICY

* Cancellations of reservations more than 24 hours in advance are free.

* Cancellations of reservations less than 24 hours in advance will be charged 100% of the reservation or amount paid.

* Cancellations of gift card reservations less than 24 hours in advance or no show, 100% of the gift card will be exchanged.

* Reservation date changes can be made exclusively for the same day of the initial reservation and will always be subject to the availability of the center.